Questions and answers
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Do I need to give my cleaner access to my Airbnb account?
No. You paste your listing's read-only calendar link into BnBCleaning. Your cleaner only sees cleaning jobs and the instructions you choose to share.
Which calendar do I connect?
Your Airbnb listing's calendar export link. You can also add cleans by hand.
How up to date is the calendar?
BnBCleaning checks your calendar link regularly, but Airbnb's link can lag by a few hours. The app shows when it last synced, and changed or cancelled bookings wait for you to review.
Is there an app to download?
No app store needed. Open app.bnbcleaning.co.nz on your phone and add it to your home screen; it then opens like any other app.
Do notifications work on iPhone?
Yes, once BnBCleaning is on your home screen (iOS 16.4 or later). Email reminders work on every phone.
What does my cleaner see?
Their own jobs, the times, the access instructions and the checklist for each clean. Not your bookings, your guests or your messages.
Do you store guest details?
No. BnBCleaning takes only booking dates from your calendar.
Can I have more than one cleaner?
Yes. Invite your cleaners by email, and offer a clean to someone else when your usual cleaner can't make it.
Can I manage more than one property?
Each account manages one property for now.
How do payments work?
You pay your cleaner the way you already do, for example by bank transfer. The owner records the payment in BnBCleaning and the cleaner confirms it has arrived.
Do invoices include GST?
Cleaners set up their own invoice details, including their GST number and rate if they're GST registered.
How do I sign in?
With your email address. We send you a one-time code and a sign-in link, so there's no password.
Where is my data stored?
In Microsoft Azure data centres in Australia. See our privacy policy for the details.
Make your next turnover the easy one.
Set up your property, invite your cleaner and let the reminders, checklists and invoices take care of themselves.
Questions? support@bnbcleaning.co.nz