Draft: this policy is being reviewed.
Who we are
BnBCleaning provides a web app at app.bnbcleaning.co.nz for short-term rental owners and their cleaners. Questions about this policy or your information: support@bnbcleaning.co.nz.
What we collect
- Account details: your name and email address.
- Property details that owners enter: address, access instructions, checklists, cleaning times, laundry and bin arrangements.
- Cleaning jobs: dates and times, taken from your calendar link or entered by hand. From your calendar we keep only booking dates and the calendar's booking reference, not guest names, phone numbers or messages.
- Calendar screenshots, if you import one: we read the booking dates from it and delete the image 30 days after the import is confirmed or discarded.
- Photos, videos and notes taken in the app.
- Money records: agreed prices, invoices, credit notes, payments (amount, date, reference), and the invoice details cleaners enter, such as their GST number and payment instructions.
- Activity: who did what and when on each job, and records of the emails and notifications we send.
- Technical details: a cookie that keeps you signed in, and the details your browser gives us so it can receive push notifications.
How we use it
To run the service: showing each job to the right people, sending reminders and alerts, building invoices, and keeping a record of each clean. We also use it to help you when you contact us, and to keep the service secure. We don't sell personal information or use it for advertising.
Who can see it
- Owners see their property's jobs, photos, invoices and team. Cleaners see their own jobs, the instructions they need, and their own invoices.
- Companies that help us run the service, only for that purpose:
- Microsoft Azure: hosting, database and file storage, in Australia.
- Twilio SendGrid: sending email.
- Cloudflare: our domain and support email.
- Anthropic: reading booking dates from calendar screenshots you import.
- Your browser's push service (Apple, Google or Mozilla): delivering notifications to your device.
- Anyone the law requires us to share it with.
Where it's stored
In Microsoft Azure data centres in Australia. Emails we send pass through SendGrid's systems in the United States.
How long we keep it
For as long as your account is active. Calendar screenshots are deleted 30 days after their import is confirmed or discarded. Issued invoices and credit notes are financial records and are kept unchanged. To close your account and have your information deleted, email support@bnbcleaning.co.nz; some records, such as issued invoices, may need to be kept.
Cookies
The app uses one cookie to keep you signed in. There are no advertising or tracking cookies. This website (bnbcleaning.co.nz) sets no cookies.
Security
Everything travels over HTTPS. Photos and videos are stored privately and shown only to people on the property. Sign-in codes expire after 15 minutes, and what each person can see and do depends on their role.
Your rights
Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it: email support@bnbcleaning.co.nz. If you're not happy with how we respond, you can complain to the Office of the Privacy Commissioner.
Changes
If we change this policy, we'll update this page and the date at the top.